Getinge organizes service for sterilizers, washer disinfectors, patient monitoring workflows, infection control supplies, and dental or oral health equipment as a documented operating system. Each engagement begins with the care setting, intended use, installed base age, cleaning pathway, service tier, cybersecurity responsibility, and documentation package expected by the value analysis committee. The result is a service plan that biomedical engineering can audit, procurement can compare, and clinical managers can explain without rewriting the supplier record.
For large hospital systems, a service promise is useful only when the coverage window, spare-parts routing, and evidence file are visible before purchase. Getinge maps each tier to ISO 13485 service procedures, preventive maintenance intervals, signed work orders, and escalation responsibilities, so internal teams can align uptime targets with capital budget and operating risk.
| Service Tier | Coverage | On-site Response | Documentation |
|---|---|---|---|
| Platinum 24/7 | 365 days x 24 hours, all fault classes | 4 hour urban target | IQ/OQ/PQ, PM certificate, service audit trail |
| Gold | Mon-Sun 07:00-19:00 for critical departments | 8 hour target | OQ/PQ, parts traceability, signed service report |
| Silver | Mon-Fri 08:00-17:00, planned maintenance focus | Next business day parts shipping | PM compliance log and replacement schedule |
| Per-Call | On-demand support for uncovered assets | 24-72 hour dispatch window | Corrective service report and next-step estimate |
The methodology is built for teams that need reliable installed-base support rather than one-time repair activity. Getinge records the scope, supplier controls, software lifecycle responsibilities, and final documentation package before the first site visit, reducing late disputes over who owns calibration, firmware updates, reprocessing instructions, or training sign-off.
Define the service interface to the hospital QMS, including device family, care area, preventive maintenance cadence, acceptance criteria, and the records that must be retained for internal and external audit.
Qualify Getinge field service partners, OEM part flows, loaner equipment, and subcontracted work using documented controls that procurement and quality teams can review before contracting.
Trace firmware updates, cybersecurity patches, connected monitoring changes, and digital service workflows to risk class, release note, rollback plan, and post-update verification evidence.
Deliver service assessment plans, FRACAS records, trend analysis, maintenance certificates, parts traceability, and escalation history in a format that supports value analysis and capital replacement planning.
Share the installed-base profile and Getinge will return a service plan that names coverage tier, document package, and response assumptions for committee review.
Download the Service Methodology